Outpatient Reform Program Community Conversation – Summary Report Release

The WA Health Outpatient Reform Program (OPR Program) is a system-wide program of work which commenced in 2018 and aims to transform the patient journey – making it simpler to navigate, ensuring every appointment adds value and improving access for those most in need.

In 2021 the CCIProgram together with WA Health’s Outpatient Reform Program (OPR) team ran a series of in-person Community Conversations across Perth metropolitan areas and virtual sessions for WA regions. The OPR Program team recognised the unique insights, awareness and opportunities lived experience provides and set out to understand what is most important to consumers when it comes to outpatient care.

Overall, the Community Conversations were a really enjoyable and valuable experience for all involved, and the OPR team are grateful for the time and candour participants gave to the conversations. There were several key themes which emerged from the Conversations that are currently being worked through and being integrated into current projects and future planning. You can read the Community Conversation Summary Report that has been released by the OPR Program here

By speaking with consumers and learning from their experience – what worked well, what they would like to see or be done differently, the Program team are using these insights to ensure the outpatient reform initiatives and service delivery models meet the needs of the WA community.

The OPR Program will be establishing a Consumer Reference Group for interested people to continue to be involved in the Program and assist in guiding and giving input to both the Outpatient Reform Steering Committee and specific actions aligned with the Project. The CCIProgram will be promoting this opportunity over the next months.

For specific questions relating to this Report or for general questions about the WA Outpatient Reform Program you can email the Department of Health Outpatient Reform Program for more information: Doh.OutpatientReformProgram@health.wa.gov.au